L&L Dental Care, Llc

Dentists are good in what they do but management and communication are BAD. And the dentists are the owners. The staff did try to be respectful but they were not transparent with their booking until I probed for details. They triple-book patients for the same time slot so even when you're scheduled for the first appointment in the morning for a basic/simple cleaning (which generally takes only 10 minutes), the total wait and visit time could 1.5+ hour. To me, they just do their job, get their numbers up for insurance reimbursement to get by without caring much about patient experience. This clashes with my core values. I believe everybody deserves high quality care and respectful/transparent communication. It's fine if this is how you choose to run your business, but be transparent with people so they are informed and allowed to make a decision that's right for them.

This office has the worst receptionist she hang up the phone on the patient . She hung up the phone twice . She doesn’t respect the patients . They take so long to book appointments about six months and when is the time to come they call a day before to remind me of my 5 family members appointments. On the day of the appointment something came up i didn’t show up they didn’t even bother calling to see is all 5 appointments will be canceled they decided to wait until i called to tell them i am sorry i missed the appointment they said you have to pay the fee for all 5 appointments . And when i tried to call them to tell them it is a big family and we have been with you for years the receptionist spoke to me in a very rude way speaking over me and she even said write the review you want i dont care and she hung up the phone twice . Don’t recommend going there if they keep this receptionist.and by the way i have been with them for long time and never missed an appointment . They did all that to get the $150 fee without trying to reach out to us on that day.