Kids Care Dental Pllc

From the front desk lady to the asst. dentist to the dentist, me and my son had a great experience. Service was fast! I highly recommend this place. It was my son’s first dentist visit and it was such an awesome experience for him. 👍

I had a very frustrating and disappointing experience with both the Elmhurst and Great Neck locations April 15, 2026 At the Elmhurst office, the level of unprofessionalism was unbelievable. I initially spoke with Melanie, (Monday) who gave me a hard time when I first called refusing to making an appointment for my son who needed a treatment. I then spoke with Alisa,(Wednesday) who told me she would pass my message along to the manager so I could receive a call back—but I never did. After that, I spoke with Liz, who transferred me to Sandra (the manager). I spoke with Sandra at 11:31 AM, explained my situation over to her once again. And she told me she couldn’t help because she wasn’t in the office and claimed no one had relayed my message. She then placed me on hold for 25 minutes, only for the call to be disconnected. What happened next was beyond unacceptable. I called back repeatedly and my calls were deliberately ignored. After calling about 15 times, they began answering but would say “Kids Care Dental,” and as soon as I stated my name, they would either hang up or place me on hold and disconnect again. Between 12:30 PM and 3:00 PM, I called a total of 32 times and never received any resolution or follow-up. This level of service is completely unacceptable and extremely unprofessional. At the Great Neck location, my experience was just as disappointing. An employee named Lexi told me they were too busy and that I needed to stop calling, then hung up on me. The only person who actually returned my phone call was Jenny (Melanie), but she continuously excused the behavior of her staff, saying the phones busy and they were dealing with a “flooding” and that everyone was doing their best. She also mentioned that one employee only works one day a week. Regardless of how busy an office is, that does not justify treating patients with such disrespect. Overall, I am extremely disappointed and appalled by how I was treated by both offices. Both offices showed a complete lack of professionalism, accountability, and basic respect. I am honestly shocked at how I was treated. I will never return and would strongly warn others to avoid these locations.