Julia
As someone who works in the medical field, I understand how offices operate, which is why this experience was so disappointing. My Invisalign consultation was rescheduled three times. While the office did notify me about the changes, I was never informed in advance that the consultation would cost $200 out of pocket. The fee itself is not the issue, the lack of communication is. I was also only told upon arrival that bringing existing X-rays could help avoid additional charges, which should have been explained beforehand. Upon entering, I greeted two receptionists who were wearing headphones and did not acknowledge me. When discussing pricing, there was visible eye-rolling and loud tongue-clicking while I asked questions, clearly showing frustration that I was seeking clarification. That behavior is unprofessional and unacceptable in a medical setting. Additionally, the office appeared unclean, stained chairs in the waiting area and muddy floors upon entry. I never made it to the doctor because the overall experience at the front desk set the tone. Strong communication and professionalism start at reception, and unfortunately, this visit did not reflect that.