CJ Marie
I wish this review could give zero stars or negative! DO NOT SEND YOUR LOVED ONE TO THIS FACILITY! Over the last year, they have gone completely downhill. It was a continuous struggle to get them to properly care for my brother while he was there. Every time I voiced my concerns or grievances regarding his lack of care, they would listen, seemed concerned and do absolutely nothing except to avoid me the next time I came in. The staff complains they are over worked and understaffed and management denies it. They do did not have enough staff available to take care of these residents, or do anything when residence or family members complained. I can’t tell you how many times I have been to visit and I have had to put gloves on and clean my brother because he had been sitting in his urine and feces for so long, it had gone through the bedding and pads of the bed! It was a horrible experience for both of us! Just last Friday, day after Thanksgiving, I found my brother laying in his bed at 1:30 pm since the day before, soaked! When I asked the nurse why he was still in bed, she said that the CNA told her that my brother refused to get up by saying “I don’t want to get up” HE HASN’T SPOKEN IN 35 years! HES NON-VERBAL! I told the CNA that this was a lie and I asked why he hadn’t been changed and she actually got mad at me, told me she wasn’t his personal assistant and then walked away from me! I pleaded with her to come back and talk to me but she kept walking, told me that if I had a problem to talk to management and she walked into a residents room and slammed the door! I was horrified and spoke to the supervisor who said she would take care of it and when I went back the next day, I found out that she is still working there! Not a single phone call to me by anyone in management. I’ve left messages in the past for Regan and i never receive a call back! I moved my brother out of there this week!! Hillside is absolutely disgusting! When you tour the place, they only show you the hallways that are always polished and shiny. You should ask to go into the rooms and actually take a look at the furniture, the floors and the ceilings. (Pictures attached). There are only a handful of really great employees that deserve to be treated better than they are. This company makes millions of dollars but can’t seem to figure out how to give their employees a raise for over three years! Staff would have to ask me to ask management if the residents floors can be cleaned because they wouldn’t listen to them. Included in the picture is what what my mop looked like before and then after I cleaned a small area next to his bed! I had to bring Clorox wipes just to wipe down his feeding tube, floors and bedside table. I plan on filing a formal complaint for this place as I could write a book as to how shady and dirty this place is!