Hemant Patel Physicians Pllc

I have been a patient since the clinic was located on 125th Street and returned after briefly going elsewhere. Unfortunately, my recent experience with the current staff was very upsetting. A new technician was extremely rude while drawing my blood. When I asked her to bear with me before inserting the needle, she rolled her eyes, sucked her teeth, and displayed a complete lack of basic bedside manners. I addressed her behavior at the time. What ultimately led me to file this complaint was the lack of follow-up regarding my ankle X-ray. I was told results would be available within 1–3 days, yet I waited seven days and received repeated runarounds about someone calling me back. The only way I was able to speak to anyone was by demanding to speak to someone immediately. When the doctor finally came on the line, I was told my ankle was not broken and offered an appointment for pain medication, which I declined. I will not be scheduling any future appointments with this office. This experience left me in tears—not only because of how I was treated, but out of concern for elderly patients or others who may not feel comfortable speaking up for themselves. No patient should be treated with such disrespect.

It is seriously horrible how rude, disrespectful and unprofessional this company conducts themselves with their own tenants. You get disregarded and spoken to as a peasant unworthy of their time. I've experience this disgusting tone from multiple individuals representing the company of their phone lines (Including Management). The carelessness and lack of simple maintenance and safety precautions within their own buildings further displays how they unfortunately view their tenants as trash. Reservoir Associates NEEDS to be held accountable for their complete ridiculousness!!!! They're absurd.