Hellosmile Orthodontics Pc

Smiling, friendly, helpful staff. Efficient and impressive service. Easy access from the 7 train, right off the 103rd/Corona Plaza stop. The office space itself could be a little cleaner, but otherwise an excellent choice for your children's dental needs.

My last appointment was on Tuesday @10 am 11/20/2018 I scheduled an appointment 2 weeks before because my 5 yr old had been having pains on his bottom left side of his mouth. 8 days before his appointment there was a free dental screening in his school they gave me a sheet to give his dentist showing that my son urgently needed xrays and fillings I handed the pink sheet to the front (table receptionist) by the name of Alexandra Mera. Right away her smile changed into a serious face didnt even look at the sheet and told me with a serious tone *oh your child cant be seen today because he was already seen by a dentist* I explained to her it was a free dental screening and the school doesnt even have any access to any info with any health insurance she didnt really care to listen or even took the time to call nor check the health insurance. I then was upset because my son missed school for this app and he needed to be seen, I walked out with my son and called his school I spoke to the principal and she explained that was a free dental screening for the kids and they didnt charge any insurance. She gave me the number to call the person in charge of the dental screening and her aswell asured that they didnt charge for their free screening she asked to speak to the front desk lady to help explain that nothing was charged in my sons dental insurance, me and my son went back in I tried to explain tht the director of the free dental screening was on the phone and she refused to talk to her rolled her eyes and told me to wait a few mins ,,she walked to the back came back and told me if you want your child to be seen you have to pay for the xrays visit and so on. I then was worried and asked when can i reschedule another appointment then she rolled her eyes again and said with an attitude (6 months), so disgusted and upset I just walked away. I made an appointment to another dental office was seen today nov 21 @ 11 am I explained what happen prior at this corona office showed them the same pink slip they took xrays and did the fillings that needed to be done. And I didnt have to pay cash being that my son has his dental plan. In all honesty that corona office was tiny the carpet was filthy the front desk (table) lady was nasty had an attitude and I have never been treated that way by any sort of customer nor patient service ever especially when it evolved my child she had no sort of initiation of helping me no type of care whats so ever I would never recomend that happy smiles corona dental office to anyone. What a horrible and sad experience and waste of commute and time. Highly disappointed!