Nella P.
We have been bringing our 3 children to this dentist office for more than 6 years without issue. We’ve always been on time for our appointments (at times having to wait an extended period of time before they’re called in) and the cleanings and recommendations my children received were ok. We kept going because the office was close to my children’s school and it is typically a quick drive to get there. We had a 3:30 appointment today (1/27/26) and I left work early to pick them up from school to get to the office on time. However, due to the snow from the recent storm many 2-lane streets became 1 lane, and in addition to snow/ice on the road and regular traffic not moving more than 10 miles an hour it was taking much longer than anticipated to drive the 1.5 miles to the office. I texted the office at about 3:02 pm to let them know that we were on our way but will be running late. I didn’t get a response (I previously communicated with them that way). I called the office at about 3:30 when I was just a few blocks away to let them know that we were almost there. A young lady picked up and told me that there’s a 10 minute courtesy wait time and I had 7 minutes to get to the office. I knew nothing of this policy since it was never mentioned before and we had never been late the 6+ years we had been visiting that office. We got to the office at about 3:43 and the office manager immediately started telling me (she was actually yelling) that they have a policy and cannot wait for patients and I need to pick one of my children to get their checkup/cleaning done today. While I respect the policy of the establishment, I contacted them twice as a courtesy to let them know that I was doing my best to get there on time but it was difficult getting anywhere quickly due to the recent snow storm. It took almost 30 minutes to drive 1.5 miles and we were only about 13 minutes late! The office manager was very dismissive. She started yelling as soon as I told the front desk our names and did not give me a chance to speak. I realized that there was no way I could reason with her and I’m not the type to argue so I left without any of my children getting their checkup/cleaning done. My sister also brought her 5-year son here a few months ago and she did not like the experience either. She said that the dentist was very impatient and said that my nephew was being difficult. They were not able to complete the dental work that was scheduled for that visit. Bottom line, we are looking for another dental office and will not be returning to Healthy Smiles Dentistry.