Bri V
I’ve been coming here regularly instead of Quest because the staff is usually kind and the blood draws are handled efficiently. However, today (3/19 at 7:40 AM), I had a very disappointing experience with the technician there whose demeanor was consistently rude and passive-aggressive. Although I was compliant with her asks and repeatedly thanked her, she continued to respond in a passive-aggressive manner. When I had politely asked her to repeat herself a few times because she spoke softly, she repeatedly replied with unnecessary attitude. Later, when I asked about the number of tests completed, as I had not seen the labels being printed, she dismissively responded, “You’re all good for the day, you can go,” while simultaneously on a phone call. As I waited in the hallway for the elevator, I overheard her on the phone complaining about an issue with the prescription provided by my doctor, inaccurately stating that she had mentioned this issue to me, which she had not. Additionally, she spoke unkindly about me for asking the clarifying question regarding the blood tests. I had re-entered the room to offer clarification on the prescription (as I don't want to come back to get this re-done) and I learned she was speaking with her supervisor. At this point, she quickly escalated the situation by claiming to her supervisor that my clarification made her feel uncomfortable, then proceeded to visibly panic and portray herself as a being in distress, requesting her supervisor to urgently call someone else. This was the strangest and most uncomfortable interaction I’ve ever had in my life. It's clear that this technician struggles to interact respectfully and professionally. An experience like this is extremely disappointing and frustrating when seeking healthcare. I have already filed a formal complaint with Northwell and will not be returning to this establishment.