Mustapha L.
This review is about the lady that works there, her last name is Delacruz, and the staff, and not about Dr. Minkowitz, because I don't know him and I did not speak with him at all, even though it's his office!!! The first thing I noticed is that the staff are extremely unfriendly, you can tell that they did not receive any kind of customer service training whatsoever!!! As you walk in, they don't acknowledge your presence in the office, they do not greet you at all, no eye contact and no smiling!!! they really make you feel that you are not welcomed there, and this applies to every one I came across in the office. You get the feeling that they themselves do not want to be there. The lady by last name Delacruz at first failed to diagnose the main cause of the problem i have, which gaps between my front teeth, she stated that the reason is the two teeth that were extracted before, when the main cause is that one of the milk teeth never came out. I had to correct this information for her. She then informed me that I need 9 fillings, which is fine and I agreed to proceed. I still decided to give them all a second chance by going there for the second visit. During the second visit, Ms Delacruz spent the whole time, as she was working on one my teeth, which was about 40 minutes, talking to her helper in spanish, instead of focusing on the patient!!! After finishing, I tried to ask her about the normal gap between the teeth, as this is something that really bothered me from the previous dentist, as when he filled a couple of my teeth, the filling touched the neighboring teeth, and all the teeth were touching without any kind of natural space. So I asked her to make sure that this error does not occur. She did not give me any answer, and completely ignored me, and moved to talk to another client in spanish, I was really annoyed by her behavior, and I realized that she herself did not leave the natural gap between the teeth, which means she failed to use some kind of instrument that the dentists use to separate the tooth to be treated from the others as they are filling it, so the filling does not spread touching all other teeth. I decided not to go back, and I would not give them even a one star, but in order to add a review, it seems like I have to select one star, but it's 0 stars for them. Thank you