Nina
I normally do not leave negative reviews, but my experience with this dental office has been extremely disappointing and unprofessional. I originally had an appointment scheduled in March for a filling and even took time off from work to attend. The office then called and cancelled my appointment without giving a proper reason. Since then, I have repeatedly tried to reschedule, only to keep getting pushed further and further back. First I was told May, then June, and now September — at a time that does not even work for my schedule. Each time I call, I am told the same excuse: they only have one dentist who performs fillings and they are “backed up tremendously.” While staffing issues can happen, what is unacceptable is cancelling a patient’s appointment and then making no effort to properly accommodate them afterward. There has been absolutely no follow-up from the office. I have had to continuously call them myself just to get basic information or attempt to schedule care. At this point, I will no longer continue as a patient here because I do not feel patients are taken seriously. If someone is in pain or needs treatment, this level of disorganization and lack of urgency is unacceptable. Professional offices solve problems instead of repeatedly giving excuses. What makes this even more frustrating is that when it comes to discussing insurance or out-of-pocket payments, there never seems to be any delay or inconvenience. Additionally, one of the dentists made an inappropriate comment to me regarding not being able to “afford” a treatment that was not covered by insurance, which I found completely out of line and unprofessional. I genuinely thought I found a good dental practice, but unfortunately this office does not seem to have the organization, staffing, or professionalism needed to properly care for patients.