Eye Tse Optical, Inc

I will start with the positives, which is they have great prices and selection. Their sister store, iLook, has the same selection but much friendlier staff. Now let me move on to the negatives, of which there are a lot: 1. The boss is a rude little man. He sits at the front and helps you adjust your glasses, but he's rude and full of himself. He mocks you and laughs at you while he helps you. 2. I have given this place an insane amount of business. 5 pairs of glasses in 2 years. They don't have the courtesy to answer my emails, texts, nor calls to ask where my order is, which was placed 45 days ago, and have received no word. 3. The culture in here is just miserable. The employees are knowledgeable but look miserable. The optometry service (I only saw one optometrist, I think Vivian) they offer is the most barebones of any even glasses store, just checking the box of requirements. Anyway, their location is fantastic and the selection is truly great, plus they can order stuff for you. Just expect shitty service.

I am extremely disappointed with my recent experience at Eye Solutions in Flushing, Queens. I have been going to this store for several months and previously had two pairs of lenses made using my own frames. Those orders were completed in about a week and a half, and everything went smoothly. Unfortunately, my two most recent orders were handled very differently, and the level of professionalism and communication dropped significantly. I dropped off my glasses on January 23rd and was told they would be ready by February 4th. When I called to check on the status, I was told the lenses were on backorder and that I should call again on February 11th. The following week, I tried calling multiple times and no one answered. There was no notice that the store would be closed for Lunar New Year for the entire week, and no proactive communication about the delay. I paid $400 for prescribed lenses with PhotoFusion and DuraVision Platinum anti-glare. When I asked about any form of discount due to the delays, I was told they do not offer discounts because it is “not their policy,” yet no policy was ever clearly explained to me. I was repeatedly told the situation was “out of their hands” due to shipment issues. Today, I was informed I would now have to wait until March 10th to receive my lenses meaning my order was delayed three times. Additionally, one of the employees, Hao Z, told me they could not accept my Cigna Vision insurance for lenses only and that it had to be combined with both frame and lens. After reviewing my insurance benefits directly with my provider, this is not accurate. My benefits clearly state they can be applied to lenses only. This was very concerning and felt misleading. This business is extremely unorganized. Customers are forced to constantly call for updates because they do not reach out when orders are delayed or ready. After multiple delays and poor communication, I went in person to retrieve my glasses and demanded a refund. They have lost a customer. I will not be returning and would not recommend this store based on my recent experience. Their whole attitude changes when you ask for a discount or have an issue with your order. As a minority, I will never step foot in this store again.