Downtown Braces

Such a great experience! We were in and out pretty quickly! The staff was so kind, gentle and patient with my kid. I truly appreciate you all making our son’s first experience with braces an amazing and relaxing experience!

I had a very disappointing experience with this dental office and would not recommend them based on billing and transparency issues. At my daughter’s appointment, I was required to pay $195 out of pocket. Later, I discovered that they also billed and received payment from my insurance. When I called to request a refund—since a dental cleaning is fully covered under my insurance—I was told I would only receive $75 back. When I asked why I wasn’t getting the full amount, they suddenly claimed there were multiple “co-pays,” including a charge for fluoride. The so-called fluoride treatment consisted of a rice-sized amount of toothpaste brushed onto my daughter’s teeth. That hardly justifies an extra charge, especially when this was never clearly explained beforehand. Each time I asked for a detailed explanation of the charges, I was told I needed to speak to a specific woman who “handles billing.” Conveniently, she is never available, never returns phone calls, and does not respond to emails. After being worn down, I finally asked for the refund to be mailed. It has now been three months since the appointment, and I still have not received my refund. I am still out the full $195. Poor communication, unclear billing practices, and failure to issue a timely refund make this office extremely frustrating to deal with. I strongly suggest asking very detailed questions and getting everything in writing before agreeing to any treatment here. Would give zero stars if I could.