Diamond Braces Orthodontist: Braces & Invisalign

After visiting a few different places in Queens and Manhattan, I decided to start my daughter's treatment at Diamond Braces Astoria Steinway The attention to detail and care they provide, combined with the excellent patient service, has made my experience here unique. Every person who works at this place is a delight from the moment you walk in until the moment you leave. The check-ups and office visits are truly something special. The place is very clean and very well maintained (this is very important to me, as I am very picky.) The patient care of Juliana ❤️ and the entire team ❤️ is a huge asset! Thank you Diamond Braces Astoria Steinway for making this journey for my daughter smooth, painless, enjoyable. It is not just a treatment, it is a family environment. A BIG THANK YOU TO EVERYONE! I would give you 100 stars if I could!

I am extremely disappointed with my recent experience. I was quoted and paid $1,000 for two fixed retainers and two removable retainers (including a returning patient/family discount). However, although I received the two removable retainers, only one fixed retainer was placed because the doctor determined the second was not necessary. Despite not receiving all services included in the original treatment plan, no adjustment or partial refund was offered. I called multiple times and emailed corporate over 10 days ago requesting a formal review of my account, but I have not received any response. As a returning patient, I expected transparency, professionalism, and proper follow-up. Being charged for services that were not provided and then not receiving any communication regarding my concern is unacceptable. I am still hoping this matter will be resolved promptly.