Crosby Street Internal Medicine, Llc

I’m really sad to be writing this because the medical care itself was excellent. I saw Irina Fabre three times and she was truly outstanding, probably the best PCPs I’ve had in NYC. I will really miss her. Unfortunately, I won’t be coming back because the billing and administrative side of this practice has been a complete mess. Over the past year, I’ve dealt with inconsistent information, extremely poor follow-up, and months-long gaps with no responses. I was told different and sometimes contradictory explanations about the same charges, received multiple different bill amounts for the same visits, and was even told at one point that an appeal had been filed with my insurance, only to later find out there was no confirmation it ever was. They are also trying to charge me for part of what was scheduled as a preventive annual visit, and their explanation has changed multiple times over the course of months. On top of that, my visit was billed under the name of a doctor I never saw, which was part of what caused the initial insurance problems. At this point, I don’t feel confident that anyone is actually in charge of billing or account management there. It’s a shame, because the clinician I saw was wonderful, but the administrative and billing side is so disorganized that it completely undermines the trust you need in a medical practice. Great doctor. Really bad business.

I would be happy to give PA or NP Nicole Kopchak a good review….if I could actually obtain an appointment! I have not encountered a more excruciatingly inefficient, a more time-consuming application to attempt making a simple appointment, and a more ridiculous system than Klara and Qwell. I missed my appointment because Klara did not connect me to “Telemed,” timely, and when it did finally connect me, there was no appointment. That did not prevent Qwell from emailing me that I successfully canceled my appointment. It would be laughable if not so dangerous for seriously ill patients. Perhaps a class action lawsuit against those technologist vendors would bring them up to speed. My physician at the practice is excellent. I do not imagine that Nicole Kopchak is not competent or a professional. However, I am simply trying to make a telemedicine appointment to renew Crestor, cannot reach any live person in any WSF Medicine office, and the website simply forwards the patient to Klara. The only entities I am reviewing are Qwell and Klara, whose staff and systems are either incompetent, they “just plain suck” to put it in the vernacular. I am a professional and shall not waste time any more time with a galactically defective “concierge” service.