Corona Family Dental P.C.

The first day everything went well everyone is nice! Very clean place. But the second time I didn’t like it because my son was scheduled for 5:30 we were like 5 minutes late but I called. So we were sitting there I signed 2 forms and they didn’t take care of him after being there for 20 minutes the girl in the front said we had to re schedule because the doctor had two patients. I think the professional way was to call me in advance to let me know so that I don’t miss a day of work.

The initial in-office care was good, but the follow-up and coordination of my treatment were very poor. I was told I needed a root canal and then a crown. After completing the root canal, I returned to the office to inform them and was told the insurance request would be submitted in December and would take about two weeks. I never received any follow-up call. During a later call, I was told that I needed to contact my insurance myself. When I did, the insurance company confirmed that no request had been submitted. I then went to the office in person to inform them that I would be changing providers due to the bad experience, and at that point I was told that the request had supposedly been submitted on January 9, which did not match what I had been told previously. Additionally, the dentist had explained that I only had two weeks to place the crown because the filling was temporary, so the lack of follow-up directly affected my treatment. Good initial care, but very poor communication and follow-up. They need to significantly improve how they manage patient cases.