Subliminal Subs
Michelle in billing was dismissive, tried to speak over me multiple times, and very apathetic to clients. I noticed an overcharge on my bank statements and she immediately said there was no overcharges before I was able to finish my explanation the first time I called. She requested I send an email with the overcharges. When I did I got an email back on Friday stating that I had a credit on my account of $315 that was being used on my account for my sessions and that I had $25 remaining that would be used for my session today. When I asked Michelle to better explain this after giving her the math of what the reimbursement was meant to be for the overcharged copays, she said to look at the statement she emailed and call her back. When I asked to speak to someone else to better explain, she said she's the only person who works in billing and the person above her is the CEO. This is the worst customer service i've ever experienced as someone who works in customer service themself. I want to understand where my money went and for it to not be a credit on my account, is that so hard?