Clinilabs Com Inc

My experience with Clinilab has been frustrating. I completed my study on November 13, and as of today I still have not received my final payment. Every time I reach out, I’m put on hold or told there is a “technical issue,” even though everyone else in my group has already been paid. There has been no real urgency to resolve the problem, and the lack of communication has made the situation even worse. The staff during the stay were generally kind and professional, but the payment process and follow-up have been extremely disappointing. I hope they improve their payment system and take participants’ concerns more seriously.

Trying to participate with Clinilabs for a research study was a truly frustrating endeavor. I took a lengthy pre-study call, responded to several confirmation emails, and made schedule changes so that I could do the initial intake appointment. The day before the appointment, I received a voice mail and a text message the day before saying we'd need to cancel. There was no attempt to make amends or express apologies for the inconvenience; only a bland message that explained that the folks in charge were looking for study participants who fit a different bill. Whether Clinilabs is disorganized, impersonal, or both, I couldn't believe how much uncompensated time and effort I'd wasted trying to take part in their studies. Huge red flags with this group - your time will not be respected.