Nihitha Woona
Honestly horrible. I was waiting in the waiting room for one hour, even though I made an appointment. I feel like there’s no reason for that feature if you don’t honor the time of the appointment or at least have a max waiting period for those who scheduled. I had to ask the receptionist how much longer and then 5 minutes later I was seen, (like they purposefully did waited till they had to see me) After that the experience was worse, very unorganized one nurse came to check vitals and 10 minutes another nurse said the same thing and I had to tell them it was already done. She then tested me for strep Covid and flu and said it’ll be 10 minutes till the doctor comes sees me. I waited ANOTHER HOUR for him to see me. Which again I had to ask about to a nurse on the wait time and he shows up five minutes later. When he came in he stayed for a maximum of 5 minutes. During the meeting he explained I likely have a viral infection and I was very much being persistent on what other likelihoods of things I could have because I’ve had these symptoms for over a week and keep getting worse. He then proceeds to tell me: - your cough doesn't seem that bad you haven't had it so far (he's been in the room for 5 minutes) • yeah if you want to fact check you can try google or Al....this was so unprofessional and rude to hear given I spent two hours to have an expert’s opinion • I kept telling him I keep getting crusty eyes during the day (weird obv cause you wake up with them and he's like yeah that doesn't make sense (nothing else) the goes AGAIN and says well you dont have it right now so you seem fine. Overall he seemed dismissive and like he made up his mind on how to diagnose me. He also didn’t introduce himself when walking in and had no bed side manner. He only checked my ears and lungs after I kept emphasizing my symptoms. The doctors name is: Herman Chiu DO based off the lab report I was given. On top of that the receptionist said this would be covered by insurance yet I was charged $258 which I’ll be calling for more details on since she said I wouldn’t have to pay anything… Overall this was one of the worst experiences I’ve had and things clearly need to reviewed by their team on the level of professionalism for your staff.