Carrie A. Palmer, Llc

Every time I come to this office, I end up waiting at least two hours past my scheduled appointment time. The process is always the same: I’m taken back, my pupils are dilated, and then I’m left sitting for hours with no explanation or updates. Showing up early makes absolutely no difference—I’ve arrived an hour ahead of time and still experienced the same excessive delays. What makes the situation even more frustrating is the behavior of the staff. Their communication feels evasive and inconsistent, as if they’re intentionally avoiding being honest about the delays. Rather than offering transparency or an apology, they provide vague responses that don’t add up. Overall, the lack of professionalism, respect for patients’ time, and straightforward communication makes this a very unpleasant experience. I would not recommend this place to anyone who values punctuality or honest service.

Due to a referral from this office, I was sent to their affiliated Manhattan clinic without verification that they accepted my insurance. I spent over $60 on transportation and sat in their waiting room for about 2 hours while partially blind, which was extremely painful and stressful. After waiting, I still had to stand in line for 15 minutes, only to find out the provider did not take my insurance. I then had to return to Queens and receive treatment at my local ER/ophthalmologist. This situation was unsafe and unnecessary. I am sharing my experience so others can verify insurance coverage before traveling. I hope the office improves its referral process to prevent similar issues for future patients.