Hello, my name is Barsha. I have been living near Elmhurst Hospital for the past nine years, and unfortunately, my experiences there have consistently been disappointing. Over the years, I have visited this facility multiple times seeking medical care for my parents, siblings, and occasionally myself. However, due to repeated negative encounters with the front desk, medical staff, excessive wait times, and an overall lack of empathy and urgency, I have often avoided coming here for my own care.
Most recently, I arrived at the emergency department at 3:00 PM with right lower quadrant abdominal pain, concerned about a possible appendix-related issue—something that should not be ignored. The check-in process took an excessive amount of time, seemingly complicated by my TRICARE (military) insurance.
After approximately an hour, I was initially seen in fast track, where my vitals were taken and a urine sample was collected. However, after briefly hearing my symptoms, I was told they could not proceed with my care and was sent back to the waiting room. I then waited an additional two hours before being called again.
During the second evaluation, a nurse asked a few questions and directed me to another waiting area. A newly assigned nurse repeatedly asked me the same set of questions I had already answered multiple times, which reflected a lack of coordination and training.
Eventually, I was seen by a physician assistant who conducted a thorough evaluation. I appreciate his professionalism, as he asked appropriate questions and addressed my concerns effectively under the supervision of two physicians. Following the examination, I was informed that I would likely need blood work and a CT scan, and I was instructed to return to the waiting area.
After being called back again for the physicians to verify my symptoms before ordering the CT scan, I experienced the most difficult part of my visit. From approximately 8:17 PM to 1:58 AM, I waited for the CT scan. During this time, I remained seated in a chair with an IV line, experiencing ongoing abdominal pain, without being offered a bed, water, or food. The CT scan results did not come back in hours. The conditions were extremely uncomfortable and distressing.
It is concerning that patients are expected to endure 12–18 hours in the emergency department without adequate comfort or timely care. The facility consistently appears overcrowded, with insufficient space, poor cleanliness, and visible trash. Additionally, many staff interactions came across as dismissive and lacking compassion.
I hope this feedback highlights areas that require immediate attention, particularly regarding patient flow, staff training, adequate staffing,
communication, and overall patient care experience.
