Truth gonna hurt
My daughter has been coming here since she was a toddler, she is now a junior in HS. The doctor was always respectful. But I’ve had too many bad experiences with the front desk and recently the Spanish one put the nail in the coffin for me. It’s not my fault if you make a mistake and can’t communicate to the parents on what date you are scheduling. When we receive a date over the phone i automatically put it in my calendar so when that day comes I’m there on time. So on Dec ,1st 2025 my daughter and I get to the office at just before 12 noon the woman at the front desk and another woman (nurse) said the doctor is not in. Make it make sense and then she had an attitude and not even I’m sorry for the miscommunication or anything remotely. So you have people come when they are supposed to and they say the doctor is not in? So that day I was able to see a pediatrician 2 blocks away from my home. And that day I transferred my daughter to a new doctor. So it was an easy fix. If they give me a problem with or delay sending over her medical records I will call HHS , OCR and DOH and file formal complaints.