Careathome Medical Practice Ca Pc

Not up to typical Hoag standards. Some of the nurses are wonderful, and some just seem to want to get through the day. Appointments are set the night before your treatment which is OK if you are a new patient, but not an established patient. It is hard to plans, such as set new medical appointments. And, they don't always call, sometimes they just show up. Or show up outside of the time window you were given. I have been on medications that are effecting some of my body's metabolic functions. I have a weekly blood test and would like to see the results, but the nurse I currently have refuses to take the test to the Hoag lab. (A previous nurse did). The current nurse takes it to Quest as it is more convenient for her but I am not able to see the current status. Spoke at length to her about why I need to see the blood work, but she would not budge. I asked if I had the results sent to my primary care doctor (also Hoag) if it would then be visible on MyChart she said yes. That is incorrect. Called the supervisor but still no change. I have learned that when you ask the nurses to make annotations to your chart that either does not happen or the notes are not read. Called the patient customer service line at Hoag, but you just have to leave a message and should get a response in 3 days. Overall disappointing experience.

Hoag outpatient hospice provided us with the best support I could ever ask for during the extreme difficult time when my mom was dying. Everyone we met was super kind, caring, and supportive. Our nurse Brian, who visited us daily, was always responsive, extremely accommodating, and went above and beyond to make sure not only my mom was as comfortable as she could be but we as the family were supported. Maria was easily the most gentle bath aid we’ve worked with, always taking time and care when giving my mom a bed bath. Dr. Haga, who I met once, struck me as exceptionally warm and patient. My mom has been in hospice three times, each time a different provider. Hoag outpatient hospice was by far the best in every way. This is in stark contrast with the Hoag inpatient hospice at the Irvine hospital, whose doctor - Dr Shivani B. Martin -was probably the most callous, disingenuous, and unprofessional doctor I have ever interacted with. She managed to make an extremely painful situation worse, telling us she was pulling out the NG tube that was sustaining my mom and we didn’t have a choice. In my opinion, she should never be a doctor, leaving alone a hospice doctor.