Brmi @ Boro Park

Very disappointing experience. Lots of people, including myself, walked in this morning only to find out that the technician had called out sick and there was no one available to perform X-rays. Extremely inconvenient, especially for patients who took the time to come in expecting service. What made the experience worse was the attitude at the front desk. There were three female receptionists working on a Sunday morning, yet there was no professionalism, no smile, and no apology for the inconvenience. The atmosphere felt cold and dismissive, almost like, “If you want service come back . if not, don’t come back.” Customer service and communication matter, especially in healthcare. Patients deserve respect, courtesy, and at the very least, proper notice when essential services are unavailable.

Pretty neat and clean place. The staff were helpful and the doctor that performed the exam was professional. There's a small area that has two or three games designed for children. Wait time.. as usual, around 40 mins or so from the appointment time, but it really depends on the type of exam the patient that goes before is gonna be doing, because some exams takes longer than others.