Brilliant Dental & Associates, Pc

I had a filling done by Dr. Alexander Sakthivelu, and unfortunately the filling fell out within 2 weeks after treatment. This was not a new chip or damage to my tooth. The material that had been placed simply just came out. I went there in January and wasn't able to come back until May as I was overseas. When I contacted the office, I was informed that I would need to pay again to have it replaced and that there were no guarantees on fillings. Even if we were to assume that it fell out in May, fillings are generally expected to last significantly longer than a few months, I found this response disappointing, especially since I paid out of pocket for the procedure. I also experienced some scheduling issues during treatment. On the day of the original appointment, after I was already seated and prepared for the procedure, I was asked to return later that day. When I came back, I was not seen and had to schedule yet another appointment to have the work completed. To be fair, the office staff have generally been accommodating, particularly because I live overseas and my return was delayed. However, I remain concerned that a filling failed so quickly and that no effort was made to address the issue. He refused to look at it without additional cost. Based on my experience, I expected greater accountability for dental work that did not last a reasonable amount of time.

I rarely write reviews but this experience has been bad enough that I feel obligated to warn others. I have made four separate appointments at Brilliant Smiles on Flatbush. On multiple occasions either the dentist or the hygienist did not show up — with no advance notice. Wait times have consistently been two hours or more with no explanation or apology. The most frustrating issue has been an insurance approval I have been waiting on for four months. I have called daily and cannot get a callback or any update. No one follows up, no one takes ownership, and the front desk appears completely disorganized with no system for tracking patient concerns or follow through. I understand dental offices get busy. What I cannot accept is being repeatedly stood up for appointments, sitting for hours with no communication, and being ignored for months on a matter that directly affects my dental care. I have been patient and given this practice multiple chances. At this point I feel I have no choice but to find a provider who actually respects their patients' time and follows through on basic responsibilities. I would not recommend Brilliant Smiles to anyone looking for reliable, organized, and respectful dental care.