anna holguin
I went to the Coney Island location for an MRI appointment, and unfortunately my experience with the receptionist was very disappointing. I arrived exactly at my appointment time because I was having difficulty finding parking. I understand they ask patients to come 15 minutes early. When I showed my referral from my doctor on my phone, the receptionist spoke to me in a rude and unprofessional manner, repeatedly telling me that someone had already told me to come early. As a patient coming in for an MRI, I was already stressed and did not need to be spoken to with attitude or nastiness. There is a respectful way to speak to patients. A simple, polite explanation would have been enough. Instead, I felt embarrassed and uncomfortable. Because of this experience, I canceled my visit, will never return to this location, and made an appointment with Lenox Hill Radiology instead. I hope management takes patient feedback seriously and reviews how front desk staff communicate with people who are already dealing with medical concerns and stress.