Alisha Purcell
This office appears far more focused on extracting visit fees than providing reasonable medical care. I have managed a stable, non-acute condition for over 15 years. It is well documented, requires no ongoing monitoring beyond routine checkups, and is treated with a standard, non-controlled medication. This practice was fully aware of my medical history and had already run bloodwork, which came back normal. When I recently requested a routine refill, I was told they would not issue it unless I paid $100 for an in-person visit. When I questioned this, I was told it was “illegal” to provide a refill without a visit — despite no changes in my condition, no lapse in care, and no medical justification provided. And I had just had a visit 2 months ago. That explanation was both alarming and unconvincing. Many providers routinely prescribe this medication without requiring unnecessary visits, especially for long-established, stable conditions. I have never had an issue like this is my adult life getting a refill! Combined with poor follow-up on test results and being reassigned to unfamiliar providers without notice, it’s clear that continuity of care and patient wellbeing are not priorities here. Withholding basic medication behind a paywall and misrepresenting office policy as law is not patient care. Self-pay patients should be especially cautious.