741 Dental Pc

Service in the office is not good. The people there lack empathy. They had me waiting for two months to start a procedure for a supposed "approval" from the insure company. During this time I called them every week to check on the approval. After speaking with the insurance, I was told the dentist never applied for approval for the procedure. Understandably, I went to the office enraged about this, and they told me that the office was no longer going to take my insurance and that I had to wait three more weeks for the insurance to reset on January 1st. The office didn't even give me a courtesy call for me to either change insurance or go to a different dentist, when they knew my issue was time sensitive.

I just had a filling here today and it was awesome. Dr. Dean made me feel so comfortable and it was so smooth and painless. Staff, idk their name, who helped with the procedure and xray was very professional and warm. Front desk was so understanding and helpful. I just moved to area and can’ imagine a better experience. Thanks!