519 Eyecare Inc.

I’ve been going to this store for years! And every year I go it’s always different employees there. This year I ordered glasses/contacts which my total price was 640$ a lot for a pair of glasses and contacts. I went 3/9 for eye test for both 90$ for eye exam for contacts and I used my health insurance for eyeglasses.these employees are always so pushy I just wanted glasses to see! I wear progressive lenses so that alone is going to double my price she added blue glare to the glasses which I didn’t see a difference, picked them up 2 wks later, they were fine. Then picked up the contacts which was 4/6 took long so I tried them on they were fine these contacts were trial so then she ask you want to order them now I said no so I asked for a case/solution kit she said she had no more which was a lie because I seen a whole room full of them. She had an attitude like I did something to her no customer service at all just rude and then I said in front of the whole staff I’m never coming here again!!! She was Spanish decent ponytail and wears glasses with regular clothes no scrubs she is very rude. The manager wasn’t around at all so I couldn’t talk to her. Smh never spending my money here again and 640$ was out of pocket cost. 😞 AND YES IF YOUR NOT SPANISH THEY WILL NOT GIVE YOU SPECIAL TREATMENT! I will go to Harlem store next time biotches!!!

Extremely disappointing customer service and patient experience at the Cohen’s Fashion Optical location. My family had multiple negative interactions with the store manager, Cathy, while trying to pick up our 12-year-old son’s contact lenses. A few weeks ago, I went to pick up my son’s prescription and another employee was already assisting me when Cathy interrupted and told me I could not receive it because it wasn’t mine, even after I explained that I am the parent of a minor patient. The interaction was unnecessarily confrontational and unprofessional. Today my husband went to pick up the contacts and was again met with Cathy, who told him our son had to be physically present. That requirement was never communicated when we were called and told the order was ready for pickup. When my husband explained that our son is currently in Tennessee with me, she began taking the contacts away and repackaging them instead of calmly explaining the policy. After my husband insisted on receiving the contacts for our child, she handed them over but made the remark: “It’s your problem if he scratches his cornea.” That type of comment to the parent of a minor patient is extremely inappropriate coming from someone working in an eye care / optical office, especially from a manager. When I later called the office to ask for her name and information, she repeatedly spoke over me and ultimately hung up the phone. I also overheard her speaking in Spanish to another person and referring to “people” always wanting something, which I understood and found troubling given the situation we were experiencing. Policies are understandable, but professional communication, respectful treatment of patients, and basic conflict-resolution skills should be expected in any healthcare setting especially from management. I hope corporate reviews this situation carefully, particularly since it involved the parent of a minor patient.