Bienvenido Fajardo, M.D.

Google review (Angela C (Angie)): I am writing to express my concern regarding the significant delay in receiving my daughter’s surgical clearance letter. My daughter had her appointment on November 24 for the pre-surgical clearance. I was informed that the letter would take only a few days because the clinic needed to wait for her blood test results—no more than three days. I fully understood this, especially considering the holiday period. However, today is December 10, and neither I nor the surgery center have received the required clearance letter. I have called the office six times to follow up. During my most recent call, I explained once again that I urgently need the letter. The staff member who answered the phone asked why I needed it if my daughter’s surgery is scheduled for December 30. I informed her that the surgery center is waiting for this clearance in order to move the surgery date up, and she simply answered that she did not know and that I just had to wait. I have now been waiting for more than a week, and every time I call, I am told the same thing—that the doctor will complete it after finishing with the patients, possibly later in the day. Unfortunately, this has not happened. As a mother who has been bringing my family to this center for over 10 years, and who even brought my daughter to your Fajardo location, I am very disappointed. The new staff and physicians have shown a concerning lack of responsibility in handling this important and time-sensitive matter. This delay is directly affecting My daugther care. Not to mention that I work in a medical office just like you, I can understand that you're busy, but not to busy that you can't do your job.

It is the first time that I come and I will definitely continue coming to this office, the office is very nice and modern, the receptionists are very polite and attentive, the nurse is super attentive, and the attention of Dr. Eduardo is very good and attentive, 5 stars.

Horrible service! You call the phone and they never pick up! 1 star is generous. My mother can’t get anyone on the phone unless you go personally. In person they give your the run and around. Stay away!

Customer service is horrible. They place you on hold for 20 minutes at a time. Every time someone new picks up and i have to repeat the reason i am calling. Stay away!!

Customer service is really slow when picking up the phone and talking to patients