Ziko Nurse Practitioner In Family Health Pc

The office staff was lovely and helped me through the new patient paperwork. I met with Virginia Tiralosi NP and she was wonderful. She was very pleasant, thorough and addressed all of my concerns. I would recommend this practice if you are in search of a primary care provider.

While most of the providers at this practice are wonderful, the administrative staff experience has been extremely frustrating. On multiple occasions, I have been placed on lengthy holds, transferred from person to person, and told someone would call me back—only to have to follow up several times myself. Most recently, I had bloodwork completed prior to surgery. After more than a week had passed and my surgery was only days away, I was told the office would request my lab results because they had not yet received them. After waiting several days, I called back only to discover that no one had actually contacted the lab as promised. Once again, I was told they would follow up, but by that point I had little confidence it would happen. The results were finally obtained just two days before my surgery. I was told a provider would call me the following morning to review them, but that never happened. Instead, I received a call from a staff member who relayed that the provider wanted to flag something in my bloodwork and asked me to schedule a follow-up appointment after surgery. Now one week post-op and still recovering, I called the office to better understand what concern in my bloodwork needed to be addressed and whether that was the purpose of my upcoming appointment. To my surprise, I was told I was actually coming in for something else entirely. What was most disappointing was the response I received from Monique: “If you know what you’re coming in for, why are you asking?” This was extremely unprofessional. There was clearly confusion regarding the purpose of the appointment, and rather than listening to my concern or reviewing the notes, I was met with a dismissive response. Thankfully, the Office Manager, Aracely, took the time to read through the notes, understand the situation, and clearly explain everything. Her professionalism, patience, and willingness to help resolved the confusion quickly. As a patient recovering from surgery, asking for clarification about my medical care and upcoming appointments should never be treated as an inconvenience. Medical offices should ensure that staff are properly trained in patient communication, bedside manner, active listening, and customer service. Patients deserve to feel heard and respected—not dismissed when they are simply seeking clarification about their care. Thank you, Aracely, for providing the level of professionalism and compassion that patients deserve.