Zhu-Ping Zhou Md Pc

There is an extreme lack of responsibility and accountability in this medical office. If you have parents or grandparents who are patients of this doctor, I implore you to help them seek medical care elsewhere. Appointments don’t matter in this office. If you are seeing this doctor, you will most likely be waiting at least half an hour (on a good day) to see the doctor for five minutes. They overbook patients and allow walk-ins. They are taking advantage of elderly patients who cannot speak for themselves and have them come in for the most ridiculous reasons. For example, my parents have been asked to come in and check in for an appointment just to get paperwork signed. Even if I ask them to email or fax it to me instead, they push back and say my parents have to go in. When I ask why they need to physically pick it up, they aren’t able to give a reason and that’s when their attitude comes out. The real reason is that they want patients to sign in so they can bill them for an office visit, even if it’s for a paper they forgot to have signed during an appointment a week prior. The front-desk staff is extremely rude and unwilling to help. My elderly dad was prescribed a wheelchair due to mobility issues. He was given a piece of paper from a prescription pad with the word “wheelchair” written on it. The pharmacy obviously requested more information via fax to the doctor’s office and was very clear about what the insurance would need to approve the request. Over the span of two weeks, the pharmacy faxed the request four times, but somehow the doctor’s office “never got it,” even after insisting their fax machine was working. I asked two different people at the doctor’s office to contact the pharmacy themselves to get the information, and both agreed. The pharmacy was never called. When I called to ask about it, they pretended they had no idea what I was talking about. After two weeks of calling the doctor’s office, someone finally retrieved the fax, stating that it had been received two weeks earlier. At that point, they said they would take care of it. They lied. A couple of days later, they called my parents asking my mom to come in to help fill out the required information. As their daughter, I questioned this request because they had prescribed the wheelchair weeks ago and should already have all the necessary information. My mom went to the doctor and came back with a scribbled note saying, “Patient need cane while talking the stairs.” After a month of back-and-forth and making my mom travel to the office, this is all they were able to provide? For context, the fax clearly states that the criteria must be documented within an office visit note and must include very specific reasoning. At this point, I know the pharmacy and insurance will reject this order immediately. The doctor didn’t even sign the fax. PLEASE STAY AWAY.

My senior parents have been seeing Dr. Zhou for many, many years, and our family could not be more grateful for the care they’ve received. He is incredibly patient with them, always taking the time to truly listen, even when they mumble through symptoms. On several occasions, Dr. Zhou proactively identified health issues and promptly referred them to specialists or further testing. When something urgent arises, his staff works quickly to secure specialist appointments, and Dr. Zhou himself has personally called to check in on my parents. That level of dedication is rare and deeply appreciated. His office is small and not flashy or modern, and yes, the technology is a bit old-school; however, that has never mattered to us compared to the exceptional medical care he provides. He accepts a wide range of insurance (including Medicare and Medicaid), ensuring that even patients with more limited coverage can access quality care. Because he does not turn people away, the office can be crowded and wait times can be long. Even so, his staff is very thoughtful: for elderly patients like my parents, they’ve suggested visiting during quieter times to make the experience more comfortable and efficient. I’ll admit I hesitated to write this review only because I didn’t want to make his already busy practice even busier, but Dr. Zhou truly deserves recognition. He is a compassionate, attentive, and outstanding physician. Our family is so thankful for everything he has done for my parents, and we cannot recommend him highly enough.