Andy Singh
I chose this dental office almost a year ago because it was one of the few places that accepted my insurance, and its positive reviews gave me confidence in scheduling my first appointment. My initial visit was a very pleasant experience. The staff was welcoming, the process was efficient, and the appointment included X-rays, a thorough cleaning, and an examination by the dentist, who confirmed that everything looked healthy. I left feeling reassured and was scheduled to return in six months. Unfortunately, my follow-up visit was significantly different. During this appointment, a hygienist conducted both the examination and cleaning. Before the procedure began, I clearly communicated that my teeth and gums are very sensitive and asked that extra care be taken. Despite this, the cleaning felt overly aggressive and caused discomfort, including gum bleeding that persisted afterward. My mouth remained sore for several days. I also raised concerns about my oral health during the visit and while I understand that diagnoses can change, the experience felt rushed, and I did not receive the same level of attentiveness or reassurance as I had during my first visit. The dentist’s involvement was minimal, limited to a brief check at the end. Based on this experience, I would encourage others to ensure that their care includes sufficient time with the dentist, particularly if they have specific sensitivities or concerns. While my first visit was positive, the inconsistency in care during my second appointment has made me reconsider returning.