Ylg Mental Health Counseling, Pllc

I was seen in the practice by the nurse for medications and the owner of the practice as a therapist. When the nurse suddenly left me without meds and gave absolutely zero notice, Liza found people to step in and make sure I was not left without meds. The last few times I saw the nurse it was over video chat and my appointment lasted 4 minutes and she absolutely did not listen or want to hear to anything I was saying. She was the one who asked to be paid in cash because I have consistently had my card on file with Liza and have been charged after sessions for over a year. When I was in the waiting room, I heard patients discussing how rude Rachel was and how she was completely annoyed and unresponsive. I say good riddance!

I made an appointment with my psychiatric nurse several months back when she was in a different location at a different practice. At our last appointment, she told me she was moving to a new location. I had an address but no name for the place. The day of my appointment, I receive an email 6 hours beforehand from YLG asking that I fill out paperwork, which I did. I was then informed over email that they don't accept my insurance but if I pay cash I would pay $150 instead of $300. This is way outside of my budget, so I said no and to cancel the appointment. I was then told that since I was cancelling within a 24-hour period, they were going to charge me a cancellation fee. How ironic since they didn't reach out to confirm my appointment until 6 hours before!! I said that the were not allowed to charge my credit card because I had not signed off on allowing them to charge my card. And, I did this intentionally because they charge an additional 5% for credit card transactions so I wrote that I would pay cash. They charged my card anyway. I really liked my psychiatric nurse but it's not worth seeing her if I have to deal with people like this! This is supposed to be a mental health counseling place, but they're actually causing emotional stress rather than helping to resolve it!! RESPONSE TO YLG: I was not abusive to staff in any way. All correspondence occurred over email, of which I have a copies. I chose to cancel after being told that you would not accept my insurance, even saying thank you. No discussion of costs occurred until 3 hours before my appointment. I was forced to make a choice of paying $150 for an appointment or $100 for cancelling. I was charged on my credit card for an amount that exceeded the cost of the $100 cancellation fee. No invoice. Nothing to indicate what I was charged for.