Huichao Ye
I’m very dissatisfied with my experience at this dental clinic. First, there was no prior notice about any grace period policy—no text message or phone call explaining it. When I realized I might not arrive exactly on time, I called ahead to inform them. I was told to come in anyway, although they mentioned the hygienist might not be able to see me. I rushed to get there as quickly as possible, only to be told upon arrival that they could no longer proceed with the cleaning. This was extremely frustrating and felt like a complete waste of my time. To make matters worse, just one day before my appointment, the clinic contacted me to ask if I could move my appointment one hour earlier due to the hygienist’s schedule. I agreed and adjusted my plans to accommodate them. Despite my flexibility, there was no consideration or accommodation on their end. Overall, the communication was inconsistent and unprofessional. I’ve been coming here for dental cleanings for five years, but after this experience, it’s time for me to consider switching to another clinic.