Miu NY
I went to this place a few months ago for severe neck pain, and my first experience was good. The massage therapist I had at that time was very strong and effective. Unfortunately, my second visit was very different. During the acupuncture session, I was left face down with the needles in for around 40 minutes. The red light therapy turned off, and nobody came to check on me. I called out several times from the room, but nobody responded. Thankfully, I had my phone nearby, so I called the clinic directly, and only then did someone finally come. The PT later apologized and explained there had been a miscommunication. After that, I received PT treatment and a massage. The massage was okay if you prefer a gentle and relaxing style, but I personally needed a stronger massage for my neck pain. I asked for more pressure several times, including trying in Chinese, but it wasn't strong enough like the previous therapist. The most difficult part was having to stay face down for such a long time. Since I already came in with neck pain, being in that position for around 40 minutes and another 30 mins for massage became very uncomfortable and actually made my neck stiffness worse afterward. (I could have refused the massage but I was hoping a great massage like the first time but it was a mistake.) To be fair, the staff did apologize, but I still left feeling physically uncomfortable and without any improvement in my pain. I just wanted to share my honest experience so future patients know what to expect.