Chastity M
Dr. Novak was very pleasant in the beginning however I had an issue with my Duette contacts being lost as I was involved in a fire. I personally spoke to Dr. Novak about my issue via phone and he stated I received 2 pairs of contacts already however I informed him that that was not correct as there was no reason to receive a second pair of contacts as I only had the first set approximately 3 months and there was no need to request a second pair. I did not even wear the contacts often as I went back to the doctor stating that the contacts were somewhat uncomfortable. Dr. Novak stated that he would replace the contacts based on my circumstances instead of the going back and forth. I made the appointment and was expecting no issues when I arrived. As I get to the counter I was informed that I would have to pay an additional $900 plus $150 payment just for the visit. I was angry to say the least as I was like this is not what was discussed with Dr. Novak over the phone as this visit was a WASTE of my time. I paid $900 out of pocket and did not get my money’s worth at all. I was totally fine with paying the $150 to see the doctor, however I was not going to pay basically $1800 for contacts. There was no resolve to the issue and the doctor would not even come out to speak with me which was extremely rude. The front desk even stated I owed $350 which I am so happy I paid through credit to have a paper trail. Needless to say they wasted my time coming to this appointment which is a distance from where I live and I was willing to give this doctor my business although he is not covered by insurance however based on my treatment I will never go to this office again and definitely no recommendations from me.