Vr Allergy And Asthma Care Pllc

My treatments have always followed the prescribed course, and each time it was for allergy immunotherapy injections. I also used my insurance for every visit. However, unexpectedly, two charges appeared outside of my insurance coverage, and no one informed me of the reason or provided any billing details. I contacted my insurance company, and they have already communicated with your billing department requesting the itemized statements for these charges. Your office has repeatedly refused to provide the necessary medical billing details, yet you continue to aggressively request payment from me directly. May I ask — is this considered fraudulent billing? Both my insurance company and I have full phone call recordings and complete documentation of all communication. I also sent emails which were ignored. Additionally, the front desk staff has been extremely rude. At this point, I am no longer considering continuing treatment at your facility.

I’m leaving this review specifically about the front office staff and appointment handling, not the doctor who I did not end up seeing. I booked an appointment through Zocdoc and two weeks later received a call saying my insurance was “emergency insurance” and only covered hospital visits. This is not correct - it’s the same insurance card I use for all of my primary care and specialist visits. The staff member insisted she had “confirmed” this, which clearly was not true. After doing my own research, I learned that I simply needed a referral from my PCP for the visit to be covered. This information was either not looked into properly or communicated inaccurately by the office. The staff member I spoke with was rude and dismissive on the phone. I asked to cancel the appointment, and she did not tell me that cancellations had to be done through Zocdoc and could not be handled over the phone, although she confirmed that the appointment was cancelled. After that, I started receiving repeated automated texts. I canceled through the texts multiple times and received cancellation confirmations, yet continued to get messages telling me to complete tasks for the appointment. Eventually, a message said it was “too late” to cancel. When I called the office again, I was told I should have canceled through Zocdoc - something no one ever told me - and that now the doctor would be charged a $60 fee. When I asked if I could cancel on Zocdoc at that point, I was told it was too late, and the staff member hung up on me. Overall, the experience was extremely frustrating due to incorrect insurance information, poor communication, disorganized appointment handling, and rude customer service. This situation could have been completely avoided with accurate information and basic professionalism.