Visiting Nurse Service Of New York

I would have rated them negative if I have options. My mom assessment is done more than a week ago. Now they are supposed to send authorizing to PPL-CDPAP so her personal care gets paid. I don’t, what’s taking so long for them to send authorizing. My mom can’t do anything by herself. I have been trying to contact my mom care manager Grace but she will never pickup call. VNS has care manager who doesn’t pickup call from clients. Customer service doesn’t have any resolve for your issue. They will say will leave message to your care manager to call you back but you will never get call back. This is the worst health care service ever. I am changing my mom healthcare service to another and I recommend everyone change asap.

Such a horrible and upsetting experience trying to set this up. You purchase a medical aid to meet you after surgery, and then you can never get ahold of anyone at the office, they never answer the phone, never get back to you if you leave messages, won't tell you the aid's name w/in a decent time frame, don't pass along your messages if you do get through, but they take your money and you hear nothing from them for 2+ weeks even when you call every day. And this is the number you have to give the hospital for the aid! Good luck getting through to anyone! The nurses couldn't even! Getting surgery is a stressful experience and this made it so much worse, they should be ashamed of themselves for such horrible service. I will say, the aid, who luckily did come, was lovely and kind and nice to talk to, but the remainder of the experience was just stressful.