Visavis Health Care Medical Group Of Fl, Pllc

I will absolutely be reporting this company to Medicare. So far we have been scheduled for 2 different Zoom appointments for care for my Grandmother but yet to even have 1 single meeting. We were referred by the rehab facility who told us we would be contacted in 48 hours. It was double that time. When I spoke to them to set up the first appointment, I had them repeat the number back to me twice to make sure they heard me right because there was some feedback on their side of the line. Friday comes, I take off work to help my grandparents navigate the Zoom call. Nothing. I called 6 different times in the next few hours and left voicemails. Finally on the 7th, I tried the Technical extension and was able to speak to someone. Apparently they actually answer if they think you are a provider. She took all my information and had someone call me later that day. Apparently the appointment couldn’t happen because they had the wrong number. This time I scheduled the appointment with my phone number and recorded the phone call. Had them repeat my number back 3 times to make sure. I again took off work, and again…..no phone call. Is this place a complete scam? Because it’s impossible to actually get someone who answers the phone. My next call will be to Medicare itself to make sure there isn’t any bills submitted from this company. Because they won’t receive a dime.

My 90 year old mother was first seen by Dr MacDonald for a home visit on 5/09/23. I was advised that this company will do home visits and become my mother's PCP. She has dementia and Parkinson's disease. Her wish is to pass at home and not in a hospital or nursing home. The initial visit went well and Mom was having a good day. She became extremely weak Friday evening. I called Vis a Vis Saturday morning. The answering service did not know if someone would call me back. No one called back. Monday morning I called Vis a Vis after 10:00am since I didn't receive a call from them. Dr MacDonald was booked but could do a tele-health visit at 2:00pm. He called me and said he is coming to the house. He was confused and said he would call back. He called back and said he was in Nassau County and he would come tomorrow. We live in Suffolk County. I explained that Mom's health was declining and she was in pain. Tuesday morning I received a call from someone at Vis a Vis that Dr MacDonald had to cancel the appointment and wanted to reschedule for 5/24/23. I told the person that Dr MacDonald knew my Mom needed treatment and I was disappointed that this Vis a Vis company had failed. I advised my Mom is no longer a patient of theirs. Dr MacDonald called me 3 hours later and said it was a mix up and he would come over to see my Mom. I told him Vis a Vis is a broken system and whatever happened good luck in fixing it. Mom is no longer a patient of this company. I will not recommend this company. I believe there is incompetence with Dr MacDonald and with them providing quality home health care. Proceed with caution and I hope this review helps someone.