Ali N
I was calling to schedule a new patient appointment with NP Laura Mason for me and my wife. I'm sure Laura is great but unfortunately we will never know. I asked two questions about the provider. The receptionist cut me off multiple times and sounded annoyed, saying she "can't keep bothering her while she's in with patients". I said I never expected an instant response, I understand if you have to take a message. I'm never the type to complain about "attitude" from a receptionist but this just really rubbed me the wrong way especially because I was explaining an LGBT medical issue that we needed to make sure the provider was competent with. It felt like the receptionist tone shifted immediately when I mentioned said LGBT related concern. It's sad because Laura sounds great but I can't bring myself and my wife to a place that is potentially hostile towards us. Respectfully, train your reception staff better.