Vida Family Services, Inc.

Never seen a place go out of there way like the counselors do at Vida Family Services. From when you enter until you leave its relaxing,like a second home. I was there for 4 months and I recently completed. My counselor RJ, always had my back, first time I was in treatment and a counselor had that much passion. The staff at Vida actually show they care,If you need help and you are struggling with drugs well check out Vida Family Services,my counselor would say to me there is know one who can save your life except for myself and he showed me how.Thank you, The Vida Family you all participated in my success.One Day At a Time.

During my attendance at recovery r us , we are asked to sign in downstairs before entering in any workshops . There were two clip-broads one with a pen and one with out at a pen . I noticed the receptionist had a cup full of pens in front of her so I asked politely. “ Excuse me , can I get a pen please “. She replied with a attitude a very very nasty attitude . “ WAIT FOR THE OTHER LADY TO GET FINISH “. the elderly lady was quite disoriented and moving at her own pace ( the receptionist didn’t even assist the elderly lady ) . So I asked again , “can I please get a pen” because she wasn’t busy at all at the time just sitting there she refused once I again . I prayed to God I had pen in my purse and by his grace I did. I asked the receptionist her name she refused then I proceeded to ask for her superior . She told me Victor . If she’s not reprimanded I will petition by the clients who receive services and ask for written letters of their experience because there have been verbal complaints . Also , I will reach out to 311 to make a complaint and write a letter to cooperate. About the poor customer service I received while attending “Recovery r us” and the insensitivity to others , My basic human right is respect and I was disrespected my a staff member of vida by the name of Olga . The safe at recovery r us are always pleasant and sensitive to the needs of others I don’t believe they are afflicted with Vida . But if they are they definitely never had low quality anything while my attendance there and it worth every penny . I hope anyone who considering Vida services finds this helpful hopefully they hired better staff