Verdant Mental Health Counseling Pc

I have never seen a therapist before I scheduled an appointment with Rego Park Counseling and I did not know what to expect. Since day one the front desk staff is always timely, friendly, and very communicative with scheduling. My therapist Sam is simply stellar. She has been always attentive to my concerns, caring in approach, and sensitive to my needs. My appointments with Sam at Rego Park Counseling has been a totally positive experience that has enhanced my everyday life 100%

So firstly I will say I never had an issue with the counselor. For starters this place is not for someone individually for help. I would say it’s for people who are mandated by the state, dui, etc Second I repeatedly had issues with people interrupting the session by just walking in for non emergency reasons. Some were apologetic some flat out didn’t care. It happened several times. Third I had a peer advocate (Rudy)stalking my phone to talk and check in if I needed to talk if my counselor wasn’t available. Which he was so there wasn’t a reason to call. Thirdly all the receptionist needs to be fired asap. They falsely told me my insurance would take the lab test for toxicology. I got stuck with a bill and insurance issues due to that earlier in that year, So it was said from whomever the supervisor was at said time that I didn’t have to take it every week due to that. Later down in the holidays I was told there is a new lab they had (millennium health) that accepted my insurance for lab, which I really didn’t have to do, come to find out the they didn’t take it … again! I spoke with a new “supervisor” she even spoke to them but to no avail. Mind you I’m not mandated to take any test as often I was trying to be nice because they claimed they had to meet a “quota” which isn’t even my problem it’s theirs Fourthly I get a call less than 24 hours of my appointment stating my insurance wasn’t in network when it really just seems they make more money from the lab so because I wasnt an asset I got the boot. I’m getting emails asking me do I want to quit or continue the program when it was blatenly said that my insurance wasn’t in network so how can I continue? They ain’t worth my money. So now I have to pay for a medical bill, that I didn’t even need to take that was once 500 to now 100 to now 60. Which I have to self pay when they literally said mine covered it. Clearly they scamming hard. Lastly their bathrooms are disgusting. Literally urine and feces all over the floor and walls. Gross!! I came here on my own free will for help with alcohol not to be aggravated. I battle depression not stupidity. And to whoever chooses to respond to this please note I’ve made several complaints over the year I was there so this isn’t something that isn’t familiar. Stop playing with people mental health for a check. It’s unprofessional. And I emailed the counselor to speak to a supervisor I believe it was Yulieka someone Hispanic (no shade just describing) and no one called me just hiding instead of facing me. So if you need that confirmation ya’ll have my number