Urban Health Plan, Inc.

Until recently, I am dissatisfied with UH Telehealth. I was contacted by phone for a Telehealth that would take place at 10:30 am. I waited and no one reached out. Then at 6:30pm on that same day I was contacted for Telehealth, and of course, I complained because no one reached out to me early that day for the 10:30am appt. It was then rescheduled at 7:15 but the doctor reached out at 7:45 pm. Now, as I reviewed my patient portal, it shows that I was a no show for the early appt. which is incorrect. The information listed in my patient portal is false which raises concern on who is handling the patient portal and entering incorrect information. It seems that they write whatever they want and make a patient seem irresponsible or uncooperative. Instead of lying on the patient portal, they should have not written anything if the doctor didn't reach out to the patient.

I’ve been with it a since a back in 2015 adolescence. The care , and compassion was amazing.When my daughter was born everything was good the workers were great. Since January 2025 It’s been HORRIBLE ! The wait time has been ridiculous. My appointment was at 8:30 am Got here 8:09 am didn’t leave till 11:30am. Last time I came I filed a complaint with an incident I had with a doctor they made it seem as if the care and someone would follow up it’s a year and some change later and nothing. The receptionist and the attitudes when questions are being asked is insane actually! It’s so sad that instead getting better it’s getting worse I really use to be so proud to call this my clinic, I understand things change but that dos not mean you get to treat people like the bottom of your shoe.