Francis Bracero
I’ve been coming to this clinic for years and the only good thing I can say is that the staff are polite. Every time I call I have to wait 15-20 mins for an answer and that’s IF they do not hang up when it finally goes through. I called in today to have a follow up TELE visit with my doctor and she wasn’t available which I understood and the gentleman on the phone said he could put me with another doctor or I could walk in. I explained to him that I was advised to stay home because I was at fall-risk so I would take any doctor or MA. I got an alert that my tele visit was for 1:15pm and when I tried to check in, it wouldn’t allow me. I called back and spoke to another gentlemen which explain that my tele visit was rescheduled for an additional two days. I explained to him that my day off from work was approved with proof that I followed up and not only that, the reason I was following up was for cardiac issues I experienced yesterday with a pulse of 175 along with other system while at work in total rest mode, which my doctor (whoever she is, because I never had a steady doctor there) should be aware of because I was sent to get an echocardiogram a few months back. Im truly disappointed and I feel very neglected not only for today but for every other visit I’ve had that only ended with me feeling more confused and with more questions that I felt were brushed off. And to top it all off, I still haven’t received mri results I took serval months ago due to chronic migraines every day for 3months straight.