Troupe Health Medical Group, Pa

My father, Jose M., always has a wonderful experience at this office. Mazelys, Dayana, Danis, and Nilethy treat him so well every time he arrives for his visits. They are always welcoming and make him feel like family. The entire office staff goes above and beyond to create a comfortable and positive environment. Their kindness, patience, and attention to detail truly make a difference. His driver, Mayuris, is truly exceptional. He constantly talks about how kind, respectful, and attentive she is. She always makes sure he feels comfortable and safe during his rides, and her positive attitude never goes unnoticed. It means a lot to know he is in such good hands, and he genuinely looks forward to seeing her. He actually insisted that I write this review for him since he isn’t familiar with how to do it himself. We truly appreciate the care and kindness shown to him.

Dr Diaz is nice, but the clinic management set up is a disaster. I was on my 5th transfer trying to make an appointment. First they send me over to the marketing person who tries to sell me their advantage plan. I insist that I don't want an advantage plan. I had an advantage plan and it was a disaster. I have straight Medicare and I'm happy with it. I try to find out what it would cost to get my medicines renewed. She told me that it was free and we all know that's not true. (And then we get the bill 3 months later for $300 or more.) I told her that I had been Dr Diaz's patient for years at a different clinic, he knows me. A couple of years ago when I called him, he gave me a fixed price he would charge me for an office visit, but at the time I had an advantage plan that he didn't accept. No record of that. They never put me into the system because I wasn't a part of their advantage plan. I was transferred again to another woman who was supposed to make the appointment and she transferred me to another woman who started the whole process all over again. Finally, I was told I needed to talk to another guy who would try to sell me the advantage plan again and then make the appointment, but he wasn't going to be back for at least another hour or more. I was on the phone for 20 minutes going around in circles and getting nothing done. I like Dr Diaz, but this mess is just not worth it, especially since he is 20 miles away in Brandon. I have a nurse practitioner friend who will renew my meds I just didn't want to bother her. Plus there are other walk-in clinics that know what they plan to charge you when you walk in the door. Sheesh, what are messed up system.