Tntt Inc,

I had a very bad and unacceptable experience at this UPS store. On March 17, 2026, around 3:49 PM, I went to this location to return my T-Mobile Home Internet equipment. I brought my own prepaid shipping label with the correct tracking number and personally handed it to the employee. He scanned it in front of me, so I trusted the process was done correctly. I also asked if I needed to buy a box, and the employee clearly told me it was NOT necessary, so I used the original T-Mobile box as instructed. Later, I found out that my package was sent using a completely different label that I NEVER provided or authorized. Because of this serious mistake, my package was sent to a Verizon store instead of the correct destination. When I returned to the store to get help, the customer service was extremely disappointing. They refused to take any responsibility and told me that I had to resolve the issue myself with Verizon, even though this problem was clearly caused by their employee. This is completely unacceptable. I trusted them with my package and they mishandled it, then refused to help fix their own mistake. This situation has caused me stress, wasted time, and inconvenience. I do NOT recommend this location at all. Be very careful if you decide to use their services.

Unfortunately, this location is the closest to where I live, but the customer service is nonexistent. I walked in today and all three male employees were engaged in a conversation among themselves and did not acknowledge me at all, despite the fact that I was the only customer in the store. When one employee finally assisted me, he scanned the barcode on my phone without saying a single word. There was no greeting, no confirmation, and no communication whatsoever. I wasn’t even sure the transaction was completed because he continued to ignore me. Pretty sure after reading some other reviews this UPS location must be family-run, as the consistently horrible customer service has clearly never been addressed or corrected.