Alma Basanta
I am deeply disappointed in the decline of this dental center's customer care. I have been a long time patient of this dental center and after my appointment today, I am officially seeking a new dentist. For starters, the dental office opens at 10am and the dentist does not arrive until 11:30am. Meaning, even if you are the first person to sign up on the sign-in sheet (yes, they do first come, first serve, so while you have to make an appointment, you cannot set a time) you will not be seen until earliest 11:45-12. The dentist, while she is pleasant, is too comfortable with her patients and casual. Today I went in for cavity fillings, and the doctor pointed out that I had 4 cavities and because she was "backed up" and overwhelmed with patients, only filled 2 of my cavities and told me to either come back later that SAME afternoon when its 'less busy' or to schedule another follow up. I decided to get it over with and come back that same afternoon, even having confirmed that I was cleared to come back, and went back to wait 30 minutes in the waiting room and then get told by the nurse that that doctor did not mean for me to come back that same afternoon, that she meant to come back 'during the afternoon hours' for my next appointment. I attempted to explain that I already came back and if she could just please finish the procedure to which the nurse told me that the doctor said "she was already tired from the day and that I would need to come back". I cannot believe that this is how a patient would be treated and the lack of accommodation and accountability on the provider's end. I did not complain to the front desk receptionists because what was the use in that, and I never write google reviews so please take this negative review as an accurate depiction of how this establishment is run.