Tilis Health Inc

I contacted Dr. Talis's office for home services for my mom. First, I met him via Facetime. The meeting left me with the bitter-sweet feelings. The doctor seemed snobby. Then I met him in person, and the meeting was great. He is a very thorough doctor. However, his manager, Lena has very unprofessional manner of customer service. She constantly cut you off in the middle of the sentence and does not have time to listen to you. There is always another phone line ringing, and she has to rush out of the call not finishing the conversation with the customer who she is on the call with. Her replies are vague, and she is very rude. She removed my mom from the services because I told her that. She makes a decision who the doctor will provide services for instead of the doctor himself. Also, there no way you can speak to him directly or sent a message. Lena controls everything. Instead of prioritizing patience, she put her personal feelings first.

My father has been Dr. Talis's patient for many years, and this fact alone speaks volumes. All his medical needs are addressed thoroughly and, what is extremely important, with no delays. As a daughter and a health agent for my dad at a very advanced age, I have to contact Dr. Talis's office quite often. NONE of my concerns has ever been ignored. Svetlana, his secretary, is very busy but always responsive and relays the information accurately. I am impressed how promptly she faxes referrals and requests for tests or refills . I feel deeply grateful for such professional attitude. From the bottom of my heart, thanks a lot, Dr. Talis! Thanks a lot, Svetlana!