Third Avenue Imaging LLC.

Made an appointment for MRI. Called the next day to see if it was approved by insurance. They essentially told me they will call me when it’s approved and to stop calling. Fast forward 5 business days later, the day before my appointment. They call and tell me they never even had member ID number, nor had they added my prescribing provider to the database. They said they would need to push back my appointment another 5 business days because the evidently jaded tried to get prior authorization until the day before. I tried to explain that I had already provided this information when scheduling, and that I even called to followed up and they didn’t so much as give me an apology. I tried to talk to one of the people getting prior auths and they told me I couldn’t because they work from home. Very unprofessional. These people are incompetent and unbothered about the impact their work has on their patients

This place is a nightmare. I will be asking my doctor’s office to reassign future referrals to someone else. First off, the receptionist is incredibly rude. There were four of us who came in at 8am and were not allowed to check in - instead she told us to sit down and wait and then called us up one by one (and not in the order we arrived in) to give our names. I was called up by her pointing at me and saying “come,” as though I was a dog. Then I waited an hour as everyone else was seen by, presumably, a single technician. When I was finally called in for my sonogram, the technician was playing music from her phone….and as soon as the sonogram started the music changed to a PragueU audio walking me through the “10 Judeo-Christian Values” that I should be living by. Unbelievable. Talking about how homosexuality is a sin and there is only one true god. Regardless of what you believe in - you cannot force your patients to listen to religious ideology while they’re having a medical procedure done. After the procedure the tech told me I was finished and then walked out of the room, leaving me to clean the sonogram goop off my neck. I felt like a dirty one-night stand. I hope they didn’t have documents for me to sign after, because I left as soon as I could. Absolute disgusting unprofessionalism.