The Floating Hospital Inc.

I am writing to provide feedback regarding my recent experiences at your hospital. While my doctors are excellent, I have significant concerns regarding the administration and conduct of the staff. The medical department is frequently unorganized. I have encountered several issues with the front desk, where some staff members are professional, while others are rude and make unfounded assumptions regarding my insurance status. Additionally, I was billed twice for a payment I had already made; fortunately, I had retained my receipt to resolve the error. Communication is also a major issue, as it is nearly impossible to reach the office by phone, and I receive cancellation calls only one day before scheduled appointments.Do to doctors “on vacation” Most concerning, however, was an incident involving a staff member named [Jadeil]. he repeatedly used profanity and racial slurs. Throwing the N word around as if it’s part of his English language and his parents taught him this. As a mother of two biracial children who were present, I found this behavior entirely unacceptable and unprofessional. It was distressing to see that no other staff members intervened or addressed his language. A place of business, particularly a hospital, should maintain a professional environment. This experience has left me seriously reconsidering whether I will continue to seek care at this facility. I hope you will take the necessary steps to address these staffing and behavioral issues.

I had a highly disappointing experience at The Floating Hospital. I explicitly booked an appointment to get my knee and big toe examined, which I had already mentioned over the phone. However, when I arrived, I was seen by a different provider, Michelin Amazan, instead of my assigned PCP. The clinic stated that as a new patient, I needed to get routine blood work done first. I understood that part, but the issue was that the provider completely avoided and ignored the actual reason I came in for. Throughout the visit, I repeatedly brought up my severe knee and toe pain, but she completely dismissed my concerns, barely looked at the area, and kept saying "it looks fine." She rushed through the process and kept trying to send me home right after the blood test, without performing any proper examination on my painful joints. To make matters worse, the nurse who drew my blood was extremely careless. They kept digging and fishing around with the needle inside my arm, causing unnecessary pain. It felt like they weren't even paying attention. In the end, I left the clinic without getting any answers or evaluation for the actual pain I went in for. All I got from this visit was a painful arm and a complete waste of time. I am deeply dissatisfied with the lack of patient care here.